Effective Twitter Tools for Following and Unfollowing

For those of you who may be new to Twitter and are wondering how to manage growing number of friends and followers on twitter these tools can offer a solution. If you want to follow back people who are following you or opposite – unfollow people who don’t follow you back check out these amazing tools.  Read More

Still Think Social Media Is A Fad?

Scott McLeods and Karl Fisch follow up their debut “Did You Know” video with this gem that speaks to the Social Media Revolution that is taking place on the planet. What I found interesting is the statistic on Blogging. There are over 200,000,000 people posting content daily on Blogs, Twitter and approximately 34% of blogging is opinions about products and service. Never before has word of mouth had such exponential influence on consumer behavior than  Social Media. To learn more go to www.socialnomics.com

Social Media: How To Go About It

I have been following Steve Goldner on Twitter and LinkedIn and he has put together a series of videos on how to go about using Social Media which I highly recommend viewing to those who need more information on what this explosion is all about.  I think many people are still jumping in on the buzz and failing to understand that Social Media is a dialog and not a monolog.

You may want to read my post on the “The 6 Most Common Mistakes on LinkedIn” as I continue to see after monitoring many of the discussions going on within the groups I belong to that many people are still spamming and not engaging in relationships directly with people or learning how they can help them in their business.

The view the videos on how to go about using Social Media visit http://socialsteve.wordpress.com/

Return on Investment in Social Media

Posted by Bertalan Meskó in Healthcare, Slideshow.
trackback – Forwarded by Dr. Dwight Tapp

A few weeks ago, I talked about return on investment (ROI) in healthcare and I mentioned the term ROC. Instead of ROI, in the world of web 2.0 we should think ROC: Return On Connections

•Positive word of mouth
•Service recovery
•Message Influence
•Brand Monitoring
•Instant Feedback

Here is a new slideshow that focuses on this topic and provide us with many insightful pieces of advice:

Social Media: One Year Later

This is a very well done slide show created by Marta Kagan of PRWeb. There have been so many view points expressed about Social Media and it tends to get confusing depending upon who you listen to but this presentation captures them all and is well worth viewing.

Marketers Can Mine Your Facebook Info

Recently posted on Wired…. Need an e-mail list of customers or readers and want to know more about each ? such as their full name, friends, gender, age, interests, location, job and education level?

Facebook has just the free feature you’re looking for, thanks to its recent privacy changes.

The hack, first publicized by blogger Max Klein, repurposes a Facebook feature that lets people find their friends on Facebook by scanning through e-mail addresses in their contact list.

But as Klein points out, a marketer could take a list of 1,000 e-mail addresses, either legally or illegally collected and upload those through a dummy account which then lets the user see all the profiles created using those addresses.  Given Facebook’s ubiquity and most people’s reliance on a single e-mail address, the harvest could be quite rich.

Using a simple scraping tool, a marketer could then turn a list of e-mail addresses into a rich, full-fledged set of marketing profiles, with names, pictures, ages, locations, interests, photos, wall posts, affiliations and names of your friends, depending on how users have their profiles set.

Run a few algorithms on that data and you can start to make inferences about race, income, sexual orientation and interests.

While that information isn’t available for all users, Facebook changed its privacy settings in early December so that certain information can’t be made private, including one’s name, current city, profile picture, gender, networks and friend list (the latter can be somewhat hidden from public view).

Anyone with your e-mail address can harvest that information, the company admits.

That’s unacceptable, according to the Electronic Frontier Foundation’s Kevin Bankston, who says that’s not the Facebook people signed up for.

“Just because Facebook users want to share personal info with their friends does not mean they want to share it with any nefarious parties on the internet,” Bankston said, “but that is exactly what Facebook is forcing its users to do.”

With the new privacy settings, users can shut off being found by their name by changing who can find them on Facebook or by web searches.  But even if you restrict as much as you can, if an outsider knows your e-mail address, they can find the rest of your profile information that Facebook now designates as public, namely your name, profile picture (if you’ve uploaded one), current city (if you’ve filled one out), networks (if you’ve joined any) and pages you are a fan of, according to Facebook.

“If someone knows your e-mail address, they can find you even if you’ve restricted search privacy,” Facebook spokesman Andrew Noyes told Wired.com.

That’s very valuable information to marketers, who can use it to evaluate their product, understand their user base better, create targeted marketing materials or sell the information to others.

But Facebook says it works to catch rogue marketers and sets a limit on the number of e-mail addresses that can be run through its system, according to Noyes.

“We’ve developed several systems to detect and block malicious use of the Friend Finder,” Noyes said. “For example, we don’t allow users to upload contact lists past a certain size. We also block users who upload contacts at an anomalous rate.

Still, the onus is on users to make a decision about their information, according to the company.

“However, we encourage people with concerns to configure their privacy settings appropriately,” Noyes said.

Users should know that the information exposed in this little hack is not unlike that which is turned over to third-party applications whenever you or one of your friends installs an application, including such things as quizzes to decide what kind of pet you are.

It’s not clear if any marketers are using this loophole, but it would be very difficult to know

Facebook is pushing its users to share information in an attempt to keep Twitter from eclipsing the site as the center of the net’s online conversations. The site hopes getting users to publish more publicly will make it the place people turn when they need to find recommendations, a function currently dominated (with great profit) by Google.

But privacy activists say Facebook has broken the contract with its users. Some groups have filed a formal complaint with the FTC, saying the recent changes are illegal.

Augmenting marketing data to learn even more about customers isn’t new, and has been offered by companies such as Choicepoint for years. Rapleaf offers a strikingly similar service to the demonstrated hack for companies willing to pay money.

Five Easy Ways to Jump Start Social Media for Your Business

How To Grow Your Business Using Social Media

From John Hadley and The Blog Zone
A colleague of mine brought this Slideshare video to my attention and I enjoyed it so much that I’d like to share it with all of you. It really explains the power of social media and how important it is to become a part of this new and exciting way of growing your business. In addition, I found it to be inspirational because it stresses the need to engage with others to really gain valuable knowledge. Enjoy it and let me know what you thought!

The Importance of Real-Time

The momentum, was too strong. Real-time search — and Google’s (Google) inability to beatTwitter at it — became a huge trend in 2009. Everyone wanted a piece of it, and Twitter had the goods. When you want to find out what’s happening right now, this very minute, Twitter’s search trumped Google, and Google had no choice but to react. Luckily for Twitter, the reaction came right on time. Both Bing (Bing) and Google signed a deal with Twitter to incorporate real-time results from Twitter into web searches, just as Twitter’s flat traffic figures became impossible to hide. The effect of this deal is still unknown, but when Google sends you traffic, you can bet it’s going to be noticeable.

Twitter’s future is still uncertain. We still don’t know the overall business plan beyond a few hints at at least some current revenue, and we still don’t know if the service’s huge popularity boom in 2009 was just a passing fad. One thing is certain, though: The Google deal was the adrenaline injection Twitter needed. If Twitter is really destined to become the world’s new SMS, 2010 is the time to do it, and we’re happy to be along for the ride.

Manage Successful Social Media Promotions

With holiday shopping in full swing, social shopping is already making a big impact. Data from Hitwise shows that downstream traffic to the Retail 500 coming from both Facebook and Twitter increased 36% and 15% respectively on Thanksgiving from the previous day. Downstream traffic to retailers grew again on Black Friday and Cyber Monday as many retailers promoted sales through fan pages and tweets.

This data is very encouraging for marketers, but a social media campaign must still be managed correctly for maximum ROI. Here are some tips on how brands can best engage their customers by offering what everyone now looks to social media for – a bargain.

New Strategies to Turn Buzz Into Buy

---

Other recent research confirms the fact that people are increasingly turning to social networks to get deals on products and services. Razorfish found that the primary drivers of “friending” or “following” a brand were promotions and discounts. Over one-third of social network users and 44 percent of Twitter users engaged with a brand through discount promotions. This is good news for marketers, but the stats also pose challenges to the way marketing programs and advertising budgets will be structured in the future.

Brands have long spent big money on commercials, media placements, direct mail, and more. With most of these methods, there is little way to measure the impact on your bottom line. You either get lucky with a surge in sales after your campaign, or it didn’t work. Either way, success or failure was impossible to measure.

If done right, social marketing is a fantastic way to get the best of all worlds from a campaign – wide-scale and targeted distribution of your offer, for free. But to get it right, marketers have to step lightly. If you’re too pushy with too many promotions, your followers will feel “marketed at” or “spammed.” If you don’t offer good enough deals, your customers may become frustrated and stop following you. After all, they don’t really want to be your friend. They want bargains. Here are some steps for getting social media promotions right.

1. What Are People Saying About Your Brand?

---

Find out what people are saying about your brand, why they are saying it, and who they are saying it to. You have to do more than just get a vague reading on brand buzz. Track the actual pass-along of your brand’s social content via tweets, blog posts, Facebook postings, etc. to see which content is driving the most sharing on which sites. You can use social media traffic tracking software to do this.

Tracking this word-of-mouth buzz is crucial to formulating the right marketing messages and promotions. You must deliver relevant social deals that resonate with people’s interests.

2. Create a Social Promotion

---

Once you figure out what people want using the tracking methods above, go ahead and give it to them. For example, you might find that everyone loved your last 20% promotion – it was shared to hundreds of thousands of people via social sites and email – but that the most frequent negative comment was that shipping costs were too high. In your next promotion, offer free shipping.

Or, you may find that there was a huge surge in Twitter searches, blog comments, and Facebook updates about your brand’s winter boots during a snowstorm. This is a great opportunity to immediately put out a social promotion for 20% off boot purchases for one day only via Twitter, Facebook, and/or your company blog. Have fun with your social promotions. Unlike paid search ads and other media buys, you don’t have to plan and budget for them. Instead, just try one or two out and see what happens.

3. Did It Work?

---

Figure out whether your promotion worked, and what bottom line impact it had on sales and profits. Go back to your social media tracking and measurement tool and find out how much your promotion was shared, what increase it caused in traffic to your website, and what direct impact it had on conversion. You might want to compare two different promotions run during a similar time frame to see which worked better and why.

For example, did a 50% Off promotion drive more sharing, visits, or conversions than a Two-For-One? In addition to doing simple “A/B” tests, compare results for promotions like these against the data from your regular marketing analytics platform to see whether your social media promotions are performing better or worse than traditional paid marketing campaigns. Social promotions almost always perform better than paid media ads in terms of conversion, but paid ads may drive a higher volume of traffic to your site.

Lastly, do an ROI analysis of your social media promotions to find out their real impact on bottom line profits.

Conclusion

---

Social media promotions are here to stay. Make sure you use the social channel to deliver “exclusive” deals that make your friends and followers feel special. They’ll thank you by making purchases.

What social media tools do you use to increase sales and measure your brand’s reach? Please share them in the comments below.